Policies and Reminders

Thank you for choosing Amber’s Pampered Pets! 💜

Our policies are designed to keep scheduling, communication, and billing simple while allowing us to provide the dependable, compassionate care your pets deserve.

While policies may not be the most exciting part of planning your pet care, they help us provide clear communication, consistent service, and peace of mind for every client, every pet, and every Pet Care Professional. If you ever have questions, please don’t hesitate to reach out—we’re always happy to help!

Payment Policies

Payment Methods

A valid payment method must remain on file for all active clients.
Payments are securely processed through the Time To Pet client portal.
Apple Pay may also be available through Time To Pet.
Cash or check payments may be accepted by prior arrangement; however, a valid payment method must still remain on file.

New Clients

New clients must add a valid payment method to their Time To Pet account before services begin.
Payment for the first scheduled booking is required in advance.

Recurring Dog Walking

Recurring dog walking services are billed weekly and automatically charged to the payment method on file.
Clients are responsible for keeping their payment information current through the Time To Pet client portal.

Recurring Poop Scoop Services

Recurring poop scoop services are invoiced monthly and automatically charged to the payment method on file.
Because service may be affected by winter weather and snow coverage, invoices reflect the services and cleanup work actually completed during the billing period.

Vacation & Trip Pet Sitting

Vacation and trip pet sitting services are automatically charged three (3) days before the first scheduled visit.
Reservations approved within three days of the first visit may be charged immediately upon approval.
Reservations are not fully confirmed until payment has been successfully processed.

Failed Payments & Outstanding Balances

If a payment is declined, we will notify you and may automatically retry the payment method on file.
A $20 late fee will be added to recurring service invoices that remain unpaid eight (8) days after the scheduled payment date.
Services may be paused or declined while an account has an outstanding balance.
Services will resume after the balance has been paid and a valid payment method has been provided, subject to scheduling and route availability.
Accounts that remain unpaid may be referred to a collection agency. Clients are responsible for reasonable collection costs permitted by law.

Payment Authorization

By requesting or approving services, clients authorize Amber’s Pampered Pets to charge the payment method on file for approved services, applicable cancellation charges, short-notice fees, holiday service fees, mileage charges, and other charges authorized under our policies.

We understand that unexpected circumstances can happen. If you are experiencing a payment issue, please contact us as soon as possible so we can discuss available options.

Cancellation Policies

Same-Day & Next-Day Cancellations

Cancellations made the same day or the day before a scheduled service are billed at the full service rate.
This policy also applies when a same-day or next-day schedule change removes a reserved visit or reduces the amount of reserved care.
Because your Pet Care Professional has reserved time specifically for your pets, these appointments are difficult to refill on short notice.

Notre Dame Home Football Weekends

Due to exceptionally high demand, cancellations made within 72 hours of scheduled services during Notre Dame home football weekends are billed at the full service rate.
Schedule changes made within the 72-hour period that remove reserved care are treated as cancellations.

Schedule Changes & Additions

Schedule changes are welcome when availability allows, but they cannot be guaranteed.
Same-day and next-day additions are subject to availability and include a $10 short-notice fee per visit.

Severe Weather

Cancellation charges are not applied when services are canceled due to severe weather or unsafe travel conditions.
When conditions make travel or outdoor activity unsafe, visits may be delayed or modified to prioritize the safety of pets and our Pet Care Professionals.

Additional Fees

Short-Notice Requests: Same-day and next-day service requests include a $10 short-notice fee per visit. Availability cannot be guaranteed.
Mileage: A $7 one-way mileage fee applies to services located up to 10 miles from our office. A $10 one-way mileage fee applies to services located 10–25 miles from our office.
Additional Meet & Greets / Care Notes Appointments: The initial Meet & Greet is complimentary. Additional Meet & Greets or care note update appointments requested after the initial visit are $10 per appointment.
Key Pickup & Return: Key pickup or return appointments are $10 per appointment. Clients may also retrieve their key from our designated office pickup location at no additional charge. Please discuss your preferred key-handling method during your Meet & Greet.
Holiday Care Fee: Services scheduled on major holidays include an additional Holiday Care Fee to compensate our Pet Care Professionals for working during the holiday. The fee is $8 per regular visit and $20 for overnight service on the actual holiday.
No Per-Pet or Medication Fees: We do not charge per pet, and there are no additional fees for administering medications.

Gratuities

Our Pet Care Professionals truly appreciate the opportunity to care for your pets. While gratuities are never expected, they are always appreciated.

100% of every gratuity goes directly to your Pet Care Professional.

Gratuities may be added at any time through your Time To Pet client portal.
You may leave a one-time gratuity after a visit or trip, or anytime you would like.
You may also set up an automatic gratuity for future payments. Your automatic gratuity can be updated or removed at any time through your client portal.

While never expected, gratuities, kind reviews, and referrals are always appreciated and help recognize the exceptional care provided by our Pet Care Professionals. ❤️

Poop Scoop Policies

Monthly Billing

Recurring poop scoop services are invoiced monthly and automatically charged to the payment method on file.
Invoices reflect the services and cleanup work completed during the applicable billing period.
Clients are responsible for maintaining a valid payment method through their Time To Pet client portal.
If a payment is declined, we will notify you and may automatically retry the payment method on file.
A $20 late fee will be added to balances that remain unpaid eight (8) days after the scheduled payment date.
Service may be paused while an account has an outstanding balance.
Once payment has been received, service will resume based on route availability. A previous route day or placement cannot be guaranteed.
Any additional cleanup required because of interrupted or paused service will be billed according to the current time-based Cleanup Rate.

Complete service details, including weekly scheduling requirements, winter weather procedures, snow-covered yard policies, cleanup pricing, and yard-access expectations, are available on our Poop Scoop Service page.